All Collections
Australasia Region
Single Sign-On login process
Single Sign-On login process

How to log in when your organisation uses Single Sign-On (SSO)

Mark Ballinger avatar
Written by Mark Ballinger
Updated over a week ago

When your organisation has opted to use Single Sign-On (SSO), the login process uses your organisation's authorisation process instead of the default Payapps password validation. This article will show you the SSO process.

When you first go to Payapps you will see the login page, which will only ask you for your email address.

Once you enter your email address and select the Next button, Payapps will determine whether your organisation uses SSO or the normal Payapps login process.

Non-SSO page flow

If you don't use SSO, you will be presented with the following page. You simply enter your password and select the Log In button.

You should now be logged in to Payapps and can stop reading this article.

SSO page flow

If your organisation has opted to use SSO, you will be presented with the Microsoft login process, as shown below.

The very first time you log in to Payapps via SSO, the Microsoft login page will ask for your email address or username. You only need to enter this the first time - subsequent logins will remember your email/username (using your browser cache) and give you a list to choose from, as shown further down in this article.

Once you've entered your email address and selected Next, you'll be prompted for your password. This is the same password you use to log in to your organisation's applications, such as Microsoft Outlook.

This next step is dependent on your organisation's security settings. If you have Multi-Factor Authentication (MFA) enforced on your organisation's applications, this step will be relevant to you.

If your organisation does not use MFA, you will be logged into Payapps and can skip to the "Subsequent logins" section below.

Once you have entered your password, you will be prompted for your MFA code. Use your authenticator phone app or SMS (whichever you normally use) and select Verify and you're done.

Once you have satisfied all the authentication steps for your organisation's security settings, you may be prompted to stay logged in. Again, this will depend on your organisation's settings and is not controlled by Payapps.

One you select either Yes or No, you will be logged in to Payapps and will see your home page listing all projects you have access to.

Subsequent logins

Once you have logged in to Payapps using SSO, your browser will remember that you have logged in with a Microsoft account before. The next time you attempt to log in to Payapps, after you enter your email address and select the Next button, you will be prompted with a list of accounts, like shown below.

You can simply select one from the list, and if your organisation's SSO server still has an active session for your user account, you will go straight back into Payapps. If the session has expired, you will be prompted for your password again. The duration of each session is controlled by your organisation's IT Security team.

We hope this article was of use to you. Please let us know by selecting one of the emojis below.


The Payapps Team.

Did this answer your question?